Coffee Machine Refurbish Specialists

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International Shipping

Royal Mail

We use Royal Mail International services to ship packages that weigh less than 2kg to addresses outside of the UK. We ship to most countries, with some exceptions and variations on offered services. We currently offer the standard Royal Mail service via the website. If you require a signed for service, please get in touch prior to completing your purchase and we will happily arrange this for you. Please note that Royal Mail do not offer trace or track service for international shipping.

Royal Mail break their international territories up into three sections:

Royal Mail International delivery times do vary, but their estimated time scales are as follows:

  • Western Europe within three working days
  • Eastern Europe within five working days
  • The rest of the world in five to seven working days

 

 

DPD Europe

We use DPD International Classic (by road) to ship packages that weigh 2.01-31.5kg to most European locations, with some small exceptions and variations on services. The key exceptions in Europe are:

  • Canary Islands, Russia (Federation), Turkey, Liechtenstein, Lithuania, Latvia, Serbia, Slovenia, Bosnia, Iceland, Serbia, Norway and Montenegro. Costs to these locations vary and customs fees apply.
  • Andorra, Gibraltar, Greenland, Monaco and Ukraine. These locations can only be shipped to using air services.

If you require shipping to one of the locations above, please contact us via email prior to purchasing to confirm shipping and insurance costs.

 

Weights
Our DPD European shipping services are based on a maximum weight of 31.5kg. We offer two services.

  • For packages that weigh 2.01-10kg (service 1) 
  • For packages that weigh up to 31.5kg (service 2). This is suitable for higher value items such as grinders, espresso machines and bulk porcelain orders. 

If your shipment weighs more than 31.5kg, we will need to ship two separate boxes or contact us to check for alternative services.

 

DPD ROTW (Rest of the world)
For ROTW (outside of Europe) shipping of between 2.01-31.5kg, we use DPD International Express (by air). We ship to most ROTW locations, with some small exceptions and variations on services.

We do not currently offer shipping services to ROTW locations via the website. If you require shipping to any ROTW location, please contact us via email to confirm shipping and insurance costs.

 

Weights
Our DPD International shipping services are based on a maximum weight of 31.5kg. Pricing is scaled, based on multiples of 0.5kg. If your shipment weighs more than 31.5kg, you may need to ship two separate boxes or use an alternative service.

 
International shipping - additional information

Insurance

Service 1 shipments only include £75 insurance cover. Service 2 shipments include full insurance cover of up to £15,000. Using Service 2 does increase the price of your shipping, but gives you the security of full cover should there be any damage to your parcel.

Customs and charges
If you are buying goods from outside the UK borders you are solely responsible for any import or customs charges associated with the items you have purchased. Coffee-Services LTD is not liable for any such costs.
For reference: When shipping with DPD International there are certain European counties that charge a customs clearance fee of £25 per consignment. These countries are: Bosnia, Croatia, Iceland, Montenegro, Norway, Serbia, Switzerland and Lichtenstein.

Third party services
Please be aware that we use third parties for international shipping, so delivery times are estimates and can sometimes take longer. If your parcel is not with you within 2-5 days (EU) or 2-9 days (ROTW), then please get in touch and we will look into it for you.